It’s 1 am on Wednesday 11 June 2025. Karen is sitting at her computer again. While most people are asleep, she is trying to find out what is happening with her mum’s care while she is in hospital.
Speaking into her phone camera, Karen describes another “awful few days” and recalls “breaking down again in a hospital” as she asks questions and tries to get answers about her mum’s care.
But getting those answers has become another task in itself. Karen is trying to navigate different services and piece together information at a time when she and her family need support.
